Search for a textbook you are looking for in the BUY BOOK box on the home page. You can search by the title or ISBN number. Once you find your book, you may choose a condition and add the book to your shopping cart. After adding all your required books to your cart, you may follow the checkout process to complete your order. Textbooks will be delivered to you within 3 -5 working days.
Help Centre
I AM A BUYER
How do I buy a book?
Is delivery really free?
Yes, delivery is absolutely free for each and every textbook delivered in South Africa.
How long does delivery take?
Delivery usually takes 3-5 working days to main areas. Regional areas may take a day or two longer.
Do you accept cash on delivery?
Unfortunately we do not have a cash on delivery service as yet. We do have EFT, debit and credit card payment options.
What if I cannot find a book I want to buy?
If your required book does not appear in the search results, you will be presented with a button called 'CAN'T FIND YOUR BOOK?'. Click this button and complete the fields to submit your required book. We will send you a notification when the book has been added to the website..
Can you help me find a book or give me a quote?
All our books together with the prices and quantities available are on the website. If you cannot find your required book, please submit it using the 'CAN'T FIND YOUR BOOK?' button. We do not have a feature to generate quotes as yet however you will receive an invoice after you place an order.
When will you let me know if you receive stock for a book?
If there are no quantities available for any book on the website, a button will be available for you to submit your email address. If you submit you email address, you will be notified when it becomes available again.
Problem with my order?
When will my order be delivered?
Deliveries take 3 - 5 working days from the date we receive payment. Books are usually delivered separately.
What if my order is unpaid, but I did make payment?
Payments may take up to 48 hours to reflect. For EFT payments, please email your proof of payment to info@textbooktrader.co.za.
Will I receive all my books at once?
Textbooks are usually delivered separately.
What happens if a product is missing from my delivery?
Items are delivered separately. If you have received some of your items the rest should still be on its way. If it has passed 5 working days and you still have not received your delivery, please send an email to info@textbooktrader.co.za.
Can I change my delivery address after I placed an order?
You can submit the new address details here. Addresses cannot be changed if items have been delivered already.
Can I reschedule my delivery?
Please complete the fields below if you would like your delivery to be rescheduled. We will forward the request to our couriers.
Can I cancel an order?
Please complete the fields below to request a cancellation of your order. Items that have been shipped or delivered already cannot be cancelled.
Can I change my order?
Please complete the form below to let us know what changes to your order are required. We may not be able to make any changes once the items have been shipped.
What if I missed a delivery?
The couriers will contact you to rearrange a delivery. Failure to receive a delivery after a few attempts may result in the item being returned to us. You may then need to pay the courier fees to have the item delivered to you again.
I have a question regarding my order that not listed here, can you help?
Please complete the fields below in order for us to help you.
Refunds and Returns
What can I do if I ordered an incorrect book?
Please complete the fields below to let us know as soon as possible. If the item has not been delivered or shipped as yet, we can try to change it or provide you with a refund.
What if I received an incorrect condition?
Please complete the fields below with details of the incorrect condition. Please also send pictures of the item to info@textbooktrader.co.za. We will evaluate the issue and provide you with another item or provide you with a refund.
What if I received an incorrect book?
Please complete the fields below providing details of the incorrect item received. We will evaluate the issue and provide you with the correct item or provide you with a refund.
How long do refunds take to process?
If you have requested a refund and we have your account details, refunds can take up to 24 hours to process.
Where can I add my account details to receive a refund?
You may submit your account details below for us to process your refund.
I have a refund question not listed here, can you help?
Please complete the fields below and include as much detail as possible for us to assist you.
I AM A SELLER
How do I list a book for sale?
Go to the homepage and enter the title or ISBN number of the book you would like to sell. If it is found, click on the book and click SELL BOOK. You can select the condition of your book and you will see how much you can get for the book. Complete your details and the book will be immediately available for anyone to purchase.
How do I make sure my book is in the correct condition?
Please read the guidelines when listing your books for sale. There are additional guidelines available when you click the link on the top of the homepage called 'BOOK CONDITION GUIDELINES'.
Do I need to package my book when it is sold?
No, you do not need to package your books. The courier company will provide a flyer bag that will be used to package the book.
What if I cannot find a book on the website that I want to sell?
If the search results do not include your book, you will find a button called 'CAN'T FIND YOUR BOOK?'. Complete the fields and we will add the book to the website.
How do I remove my books for sale?
Click on 'MY BOOKS FOR SALE' link on the top of the page. You can select the books you would like to remove there.
Can I donate my books?
Yes, if you have more than 10 books which you would like to donate. Please enter the ISBN numbers below and we will contact you to arrange the collection.
My book has been sold
How or when will I receive payment?
Payment will be made directly into your provided bank account within 3 - 5 working days from the date of collection. You may sign in at any time to add your account details to your profile.
What if I supplied an incorrect condition?
Please ensure you supply the correct book and in the correct condition. Should you supply an incorrect condition, we may not process payment to you and you may need to pay the courier fees to have the item returned to you.
What if I have been notified that my book is sold but I no longer have the book?
Please complete the field below to let us know that you no longer have the book. Please ensure that you are able to supply all books listed in your profile.
How do I cancel the sale of my book?
Please complete the fields below to notify us of the cancellation.
What if I was unable to give the courier my book?
If you missed the collection, the courier will reattempt the collection. Please ensure your phone is available when the courier calls you to rearrange the collection.
Can I reschedule the collection?
Please complete the fields below to reschedule the collection.
Can I change my collection address?
Yes, please complete the fields below and include your new collection address in the comments.
How can I update my account details to receive payment?
Please sign into the website and add you account details in your profile.
What if I have not received payment for a book that was collected?
Payments take 3 - 5 working days from the date of collection. Please verify on your bank statements if the payment has been processed. Complete the fields below if you have verified that you have not received the payment and it has passed 5 working days since your book was collected.
I have a question concerning a sale of my book that is not listed here, can you help?
Please complete the fields below to let us know how we can assist you.
ACCOUNT AND PRIVICY
Do I need an account to buy or sell textbooks?
Yes, for safety and security reasons, you will be asked to sign in when buying or selling a textbook.
How do I unsubscribe from all emails and newsletters?
Please complete the fields below to let us know that you would like to unsubscribe from all our emails.
How do I deactivate my account?
Please complete the fields below to let us know that you would like to deactivate your account.
Is it safe to buy or sell on Textbook Trader?
Yes, Textbook Trader uses the latest security features to ensure your privacy, safety and security while using our services.