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Return Policy

Return Policy

General Returns


We strongly suggest if you no longer require the purchased textbook that you relist it for sale on the website.

Should you insist on returning the purchased textbook, you must return the goods in the same condition as you received it. We will refund the purchase price of the goods (minus all the courier costs as per below) within 30 days of the date of cancellation.

The courier costs are R300 if you are in a regional area, which includes the initial delivery and collecting and returning the book to us. The courier costs are R600 if you are situated in a remote area. Amounts are per single book. Once we have received the package, we will notify you that we have received the physical goods. 

If you choose for us to replace the goods, we will contact you as soon as reasonably possible to organise the necessary steps to replace the goods. The courier fees above will be applicable.

We aim for complete customer satisfaction. We respect our customers’ rights and always try to comply with best practice and all relevant laws. If you are not satisfied with any of our goods, or have any questions, please email us on info@textbooktrader.co.za and have your invoice ready. We will try our best to solve your problem. 

 

Incorrect items

We will either replace the item or refund you for any item that you receive that does not match the description advertised on the website. We will usually need you to return the item to us at no additional cost to yourself.

Please contact us at info@textbook Trader.co.za within 24 hours where the item is not what you ordered to qualify for the above.

Please ensure that all books are correct for your registered course as TextbookTrader.co.za cannot be responsible for incorrectly purchased books. Prescribed book requirements are usually available on the universities official website. If you are still unsure of whether the book is correct or not, please contact info@Textbooktrader.co.za for further confirmation.