General Returns
We strongly suggest if you no longer require the purchased textbook that you relist it for sale on the website.
Should you insist on returning the purchased textbook, you must return the goods in the same condition as you received it. We will refund the purchase price of the goods (minus all the courier costs as per below) within 30 days of the date of cancellation.
The courier costs are R300 if you are in a regional area, which includes the initial delivery and collecting and returning the book to us. The courier costs are R600 if you are situated in a remote area. Amounts are per single book. Once we have received the package, we will notify you that we have received the physical goods.
If you choose for us to exchange the textbook, we will contact you as soon as reasonably possible to arrange the necessary steps to replace the textbook. The courier fees above will be applicable.
We aim for complete customer satisfaction. We respect our customers’ rights and always try to comply with best practices and all relevant laws. If you are not satisfied with any of our goods or have any questions, please email us on info@textbooktrader.co.za and have your order number ready. We will try our best to solve your problem.
Incorrect items
We will either replace the item or refund you for any item that you receive that does not match the description as advertised on the website. We will usually need you to return the item to us at no additional cost to yourself.
Please contact us at info@textbooktrader.co.za within 24 hours if the item is not what you ordered to qualify for the above.
Please ensure that all books are correct for your registered course as Textbook Trader cannot be responsible for incorrectly purchased books. Prescribed book requirements are usually available on the university's official website.
